Frequently Asked Questions

Yes. We use modern security standards to protect your data and ensure safe storage.

Yes. AkioSurvey is designed with European data-protection requirements in mind, including GDPR principles for privacy and data handling.

You. All data you create on our platform remain under your control.

No. AkioSurvey is designed to be intuitive and easy to use, so you can create and publish a professional survey in minutes—no coding required.

Most users create and share their first survey within a few minutes. Simply choose a template or start from scratch, add questions, and publish.

AkioSurvey supports a wide range of question types, including multiple choice, rating scales, matrices, open-ended questions, and more—so you can collect exactly the feedback you need.

Yes, it is possible but we do not recommend editing surveys after publishing since it may lead to inconsistent responses and overall survey state.

Yes. Ready-to-use templates help you start faster and follow proven best practices for common survey types such as customer satisfaction, employee feedback, or event evaluation.

Yes. Upload your logo in JPG, JPEG, PNG, or GIF format, choose its alignment, and reuse it across multiple surveys for consistent branding.

Available in the Professional package.

Yes. You have several options for customizing the look of your survey:

• Free Package: You can choose from a variety of predefined color themes.
• Standard and Professional Packages: You can create your own custom theme. This allows you to personalize font properties and background colors for the survey name, page titles, descriptions, and all question elements. Custom themes can be saved and reused.

Yes. Personalize your survey URL with an easy-to-remember suffix, such as:

• akiosurvey.com/svy/my-survey
• akiosurvey.com/svy/my-company-employee-survey

Available in Standard and Professional packages.

Guide respondents through the right path with flexible branching.

• Question branching: Redirect based on answers in multiple choice, matrix, or rating questions.
• Page branching: Send respondents to another page, finish the survey, or end with disqualification.

You can share surveys via:

• Direct survey link
• Email invitations
• Embedded surveys on your website
• Social media
• QR code
• Public listing (optional)

Yes. You can set survey response limit, control access through private links, respondent identification, or by closing the survey once you reach the desired number of responses.

Yes. Using the Respondent identification feature you fill in respondent identifiers and each one will be assigned a unique survey link, allowing you to review responses individually.

Available in the Professional package.

Yes. AkioSurvey is designed with a mobile-first approach, meaning all surveys are optimized to be fully functional on mobile phones, tablets, laptops, and desktops.

Yes. Simply set the display size and paste the generated embed code into your webpage.

Public surveys appear on the Public Surveys page and can be answered by anyone. You can set a survey as public anytime in the survey’s publishing settings.

Yes. Built-in charts, tables, and summaries help you quickly understand trends and key insights.

You have two ways to review your data:

• Reviewing individual responses as entered by each respondent.
• Reviewing a response summary, which includes results visualization.

Yes. You can export all individual responses and the survey response summary. The supported export formats for both report types are XLS, CSV, and PDF.

Available in Standard and Professional packages.

If enabled, your survey results appear on the Public Surveys page, where anyone can view them. You stay fully in control of this setting.

Yes. You can start with the Free plan and upgrade anytime to unlock advanced capabilities.

No. You choose how long your package lasts—no unexpected renewals.

Secure payments are processed via PayPal and PayU, supporting:

• Bank transfers
• Credit and debit cards
• Google Pay and Apple Pay
• Money orders

Anytime. You only pay the price difference, adjusted for remaining time.

Yes. Start dates remain flexible until activation.

AUD, CAD, CHF, CZK, EUR, GBP, USD, and JPY.

Yes. We provide support for paid packages to help you succeed with your surveys.

No. To ensure the relevance of survey responses, it is not possible to earn money by responding to public surveys on the platform.

Mail us your proposal to info [at] akiosurvey.com.