Service desk fulfilment satisfaction survey
Please know that your honest evaluation is invaluable in our efforts to continuously shape our business. Your voice as an employee matters and will help us to better understand how to support you.
1) Was your issue resolved?*

2) The following questions address how you felt about your interaction with the GIS Support Analyst who assisted you.*

Are you satisfied with the initial response time to your inquiry?
Are you satisfied with the overall timeframe it took to resolve your request?
Are you satisfied with the quality of communication throughout the resolution of your ticket?
Are you satisfied with the technical competence of the GIS Support Analyst?
3) Overall, are you satisfied with the service you received from GIS?*

*Answer required
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