Post-Support Feedback Survey

1) When did you contact our support team?

2) How did you contact our support team?

3) What was the main reason for contacting support?

4) Overall, how satisfied are you with the support you received?

Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied

5) How quickly did you receive the first response?

6) Was your issue resolved?

Yes, completelyPartiallyNo

7) Please rate the following aspects of your support experience.

8) How knowledgeable was the support representative?

9) How easy was it to understand the explanations provided?

10) Did the support representative communicate respectfully?

YesMostlyNo

11) How many interactions were required to resolve your issue?

12) Would you contact our support team again if needed?

DefinitelyProbablyNot sureProbably notDefinitely not

13) Which of the following best describes your issue?

Please select at most 2 choices.

14) Please provide any suggestions that could improve our support service.

15) What did our support team do particularly well?

16) Is there anything you wish had been handled differently?

17) If your support case required an on-site visit, please provide the location. Otherwise, leave this blank.

First name:

Last name:

Street:

City/Town:

State/Province:

ZIP:

Country:

18) When was your issue fully resolved?

19) If you would like us to follow up, please provide your preferred contact information.

	Excellent	Good	Average	Poor	Very poor
Response speed
Professionalism
Friendliness
Knowledge of the support representative
Communication clarity
Resolution quality