Customer service survey
Dear Customer,
Thank you for doing business with us. Please take moment and fill in this short customer service survey. The results of this questionnaire will be utilized by us so the customer service experience continually refines.
1) How well did our customer care representatives understand your questions, concerns or suggestions?
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Exceptionally well
Very well
Somewhat well
Not so well
Not at all well
2) How knowledgeable were our customer care representatives?
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Exceptionally knowledgeable
Very knowledgeable
Knowledgeable
Not very knowledgeable
Not knowledgeable at all
3) How satisfied are you with the swiftness of your case resolution?
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Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
4) How satisfied are you with the resolution of your case?
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Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
5) Overall, how do you find the quality of our customer service?
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Excellent
Above average
Average
Below average
Poor
6) Do you have any comments or suggestions on how we can improve our customer service?
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Answer required
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