Customer satisfaction survey
Dear Customer,
Thank you for doing business with us. Please take moment and fill in this short customer satisfaction survey. The results of the questionnaire will be utilized by us so the customer experience continually refines.
1) For how long have you been a customer of our company?
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More than two years
1-2 years
Half a year to a year
Month to half a year
Less than a month
I am not a customer yet
2) How do you perceive quality of our goods?
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Excellent
Above average
Average
Below average
Poor
3) How do you perceive price of our goods?
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Expensive
Rather expensive
Just about right
Rather cheap
Cheap
4) How good have our representatives been at answering your questions?
*
Very good
Good
Acceptable
Poor
Very poor
5) How likely are you to purchase goods from us in the future?
*
Virtually certain
Very likely
Likely
About as likely as not
Unlikely
Very unlikely
Exceptionally unlikely
6) Overall, how satisfied are you with our company?
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Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
7) How likely is it for you to recommend our company to the people you know?
*
10 (Virtually certain)
9
8
7
6
5
4
3
2
1
0 (Not likely at all)
8) Do you have any comments or suggestions on how we can improve?
*
Answer required
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