Car service feedback
Dear Customer,
Thank you for your confidence. Please take a short moment and fill in this car service feedback form. The results of the questionnaire will be utilized by us so the customer experience continually refines.
1) How did you find out about our car service facility?
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Billboard
I frequent this neighborhood
Online search
Radio
Social media
Website
Word of mouth
2) How do you rate your customer satisfaction in the following areas of our car service facility?
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Outstanding
Average
Poor
Appointment slot availability
Communication
Customer service
Estimate accuracy
Facility appearance
Recommended repair(s) explanation
Repair quality
Timeliness of repair(s)
Vehicle cleanliness
3) How was your experience with the substitute vehicle?
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Excellent
Very good
Good
Fair
Poor
N/A
4) Do you know about all of our car related services?
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Yes
No
5) How likely is it for you to recommend our car service facility to the people you know?
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10 (Virtually certain)
9
8
7
6
5
4
3
2
1
0 (Not likely at all)
6) Do you have any comments or suggestions on how we can improve our customer services?
7) Please provide your name, phone or email. It will help us address any concerns and enable us to send you voucher for providing your car service feedback.
*
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