App Onboarding Experience Survey
Welcome! Thank you for taking part in this App Onboarding Experience Survey. Your feedback will help us improve the onboarding process for future users. The survey takes approximately 5–7 minutes to complete.
1) How long did the app onboarding take you?
Less than 1 minute
1–3 minutes
3–5 minutes
5–10 minutes
10–15 minutes
More than 15 minutes
2) When did you complete the onboarding process?
3) How did you discover the app?
App Store / Google Play
Friend or Family
Social Media
Online Advertisement
Search Engine
Company Website
Other
4) Which device did you use for onboarding?
Android Phone
iPhone
Android Tablet
iPad
Windows PC
Mac
Other
5) What was your primary goal when installing the app?
6) Which onboarding steps did you complete?
Please select at least 1 choice.
Created an account
Signed in with Google
Signed in with Apple
Verified email
Enabled notifications
Granted location permission
Completed tutorial
Customized profile
7) How easy were the following onboarding tasks?
Very Difficult
Difficult
Neutral
Easy
Very Easy
Installing the app
Creating an account
Signing in
Understanding instructions
Completing setup
8) Did you encounter any technical issues?
Yes
No
9) Please describe any technical issues you experienced.
10) Which permissions did you grant?
Please select at least 1 choice.
Notifications
Location
Camera
Microphone
Contacts
Photos
None
11) How satisfied were you with the onboarding experience?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
12) Did the onboarding provide enough information to help you start using the app confidently?
Definitely Yes
Probably Yes
Not Sure
Probably No
Definitely No
13) Which aspects of onboarding could be improved?
Please select at most 3 choices.
Shorter tutorial
Better explanations
Faster setup
Fewer permissions
Improved design
Better performance
More personalization
Simpler account creation
Other
14) What feature impressed you the most during onboarding?
15) Where were you when you completed onboarding?
16) How likely are you to continue using the app?
Definitely will
Probably will
Not sure
Probably will not
Definitely will not
17) What additional guidance would have been helpful?
18) Would you recommend this app based on your onboarding experience?
Definitely Yes
Probably Yes
Not Sure
Probably No
Definitely No
19) Do you have any additional comments or suggestions?
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